There are specific Best Practice standards the primary injury management team can implement to meet and surpass national standards. Briefly these standards are:
Injury coordinators:
- Implement a proactive post-injury response procedure.
- Develop a communication program.
- Bring labor unions on-board.
- Adopt a corporate-wide transitional duty program.
- Teach workers’ compensation concepts to management highlighting cost savings.
- Know the key indicators of malingering, fraud, and abuse.
Supervisors:
- Provide injured workers with all necessary forms.
- Obtain appropriate medical help for the injured employee.
- Train subordinates on rights and responsibilities in workers’ compensation.
- Know about and complete all forms concerning the worker’s accident.
Middle managers:
- Know the roles and responsibilities of employees, supervisors, and providers.
- Track and report lost workdays monthly to management.
Risk managers:
- Ask: Does claim volume require dedicated staff to handle and implement claims?
- Attend association seminars to learn about other workers’ compensation solutions.
For more information about this chapter, see the Table of Contents
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