Chapter 3 Summary – Training and Building Commitment

Before implementing a workers’ compensation management program, all employees must be made aware of changes, and senior management and supervisors must be trained in using new forms and procedures.

Key Training Activities

• Identify and catalog day-to-day responsibilities.
   
• Factor in new processes and procedures to develop an implementation strategy for existing and new responsibilities.
   
• Communicate new processes to all employees.
   
• Disseminate new policies and procedures.
   
• Promote the program via memos, brochures, posters, newsletters.
   
• Reinforce management commitment of top managers.
   
• Identify and document transitional duty jobs.
   
• Incorporate new policies/procedures into new hire packets.

For more information about this chapter, see the Table of Contents

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